Terms of service
Last Updated: 13.01.2026
These Terms of Service (the “Agreement”) govern your access to and use of the Chatbotly platform and related services (the “Service”) provided by Shakurova Solutions, trading as Chatbotly, Amsterdam, Netherlands (KVK 71373535) (“Chatbotly,” “we,” “us,” or “our”).
BY (A) SIGNING UP FOR AN ACCOUNT, (B) PURCHASING OR USING A FREE OR PAID PLAN, OR (C) CLICKING A BOX INDICATING ACCEPTANCE, YOU AGREE TO BE BOUND BY THIS AGREEMENT. If you accept this Agreement on behalf of a company or other legal entity, or as a natural person acting in the course of your trade, business, craft, or profession (“Customer”). The Service is B2B software and is not intended for consumers.
Contact: info@chatbotly.co | support@chatbotly.co
1. THE SERVICE
1.1 Service Description
Chatbotly provides a cloud-based platform that allows Customers to configure and deploy AI assistants (chatbots) trained on Customer-provided information and integrated into Customer channels such as website widgets and WhatsApp (via Twilio). Supported ingestion sources currently include URLs, PDFs, plain text, and FAQs (and we may add more sources over time). The Service is intended to answer based on Customer-provided data; however, outputs cannot be guaranteed to be exclusively based on such data in all cases. Customers will not receive or have access to the underlying code or software of the Service (collectively, the “Software”) nor receive a copy of the Software itself.
1.2 Subscription; Plans; Orders
Subject to the terms of this Agreement, Customer may purchase a subscription to, and has the right to access and use, the Service as specified in one or more ordering screens, plan descriptions, checkout pages, or service portals made available through Chatbotly’s website or the Service that reference this Agreement and set out the applicable business terms (including plan level, included usage, and pricing) (each, an “Order”). The subscription term will be as displayed at checkout or in the applicable Order (the “Subscription Period”). Unless otherwise stated in an Order, paid subscriptions are billed monthly and renew automatically until cancelled in accordance with this Agreement.
1.3 Accounts; Roles; Sharing
You may access the Service via email/password or Google authentication. Within the Service, projects may support different roles (including Owner and Viewer) with different permissions. You may share project access with other users by email, and shared projects may be visible within the Service.
Permissions. The Service may include configurable settings that allow Customer to grant other users different roles and permissions to perform tasks within the Service (“Permissions”). Customer is solely responsible for setting, managing, and reviewing Permissions, including deciding which users may grant or change Permissions. Chatbotly has no responsibility for Customer’s Permission settings and no liability for any actions taken by users based on Permissions configured by Customer. If Chatbotly assists Customer by applying or configuring Permissions at Customer’s request (including for certain customers), Customer remains responsible for verifying that Permissions are set correctly.
1.4 Chatbotly Ownership
Chatbotly owns the Service, platform, software, user interface, templates, documentation, and other materials provided by Chatbotly (collectively, “Chatbotly Materials”). Chatbotly retains all rights, title, and interest in the Chatbotly Materials and all related technology. No implied licenses are granted.
1.5 Service Changes
Chatbotly may modify, update, or discontinue parts of the Service and may impose limits (including usage limits) to protect the Service, our customers, and third parties.
1.6 No Access to Underlying Code; Documentation
The Service may include templates, documentation, and other materials that help Customer use the Service (“Documentation”). Customer will not receive access to or a copy of the underlying source code, models, or software of the Service.
2. ELIGIBILITY
You must be the age of majority in your country of residence (or, if you are using the Service on behalf of an entity, you must have authority to bind that entity). By using the Service, you represent and warrant that you meet these requirements.
3. CUSTOMER RESPONSIBILITIES AND USE RESTRICTIONS
3.1 Account Security
You are responsible for all activity under your account(s) and for maintaining the confidentiality of your credentials. Notify us promptly of unauthorized use via our support email: support@chatbotly.co
3.2 Acceptable Use
You agree not to (and not to permit any user or third party to):
violate applicable laws or regulations;
upload, transmit, or use content that infringes third-party rights;
attempt to gain unauthorized access to, disrupt, overload, scrape, probe, or reverse engineer the Service;
use the Service to transmit malware or conduct abusive/spam activity; or
use the Service for prohibited or high-risk activities, including gambling, adult content, hate content, weapons, health diagnosis, or legal advice.
3.3 Customer Content and Third-Party Rights
You are solely responsible for all content you upload or connect to the Service (including content from websites and PDFs) and for ensuring you have all rights, permissions, and lawful basis to provide such content to Chatbotly and to any third parties used to provide the Service.
Customer will not upload, link, or otherwise make available any materials for which Customer does not have sufficient rights or permission (including copyrighted works, trade secrets, or confidential information of third parties), and Customer is solely responsible for ensuring that its use of any such materials in connection with the Service is lawful.
3.4 Prohibited Data Types (Sensitive/Regulated Data)
You agree not to use the Service to process, store, or transmit:
(i) Special Categories of Personal Data under GDPR (e.g., health data);
(ii) cardholder data subject to PCI-DSS; or
(iii) sensitive authentication secrets (e.g., credentials, private keys).
(iv) any data, content, or materials for which you do not have the necessary rights, licenses, consents, or legal authority to use, including data protected by copyright or other intellectual property rights.
The Service is not designed for these data types, and Chatbotly disclaims liability for such data uploaded by you or your users to the maximum extent permitted by law.
3.5 Enforcement; Suspension
Chatbotly may suspend or restrict access to the Services if we reasonably believe there is a violation of this Agreement, non-payment, legal risk, or security risk. Chatbotly is not obligated to monitor all content or chatbot interactions but may act upon notice or detection at our discretion.
4. THIRD-PARTY SERVICES AND PROVIDERS
The Service may integrate with or rely on third-party services (including payment processors, messaging providers, analytics, hosting, and AI/LLM providers). Your use of third-party services may be subject to third-party terms and privacy policies. Chatbotly does not control third-party services and disclaims responsibility for them to the maximum extent permitted by law.
Without limiting the above, Chatbotly uses third parties such as Stripe (payments), Twilio (WhatsApp integration), and AI/LLM providers (e.g., OpenAI, Anthropic, Google and potentially others) to deliver the Service.
5. FINANCIAL TERMS
5.1 Fees; Plan Changes
Paid subscriptions are billed monthly and auto-renew unless cancelled. Chatbotly may change pricing, plan structures, or usage/billing models (including token/usage limits). For material changes, Chatbotly will use reasonable efforts to provide advance notice (typically at least 30 days). If you do not agree to a pricing change, you may cancel before the next renewal.Payment obligations are non-cancellable and, except as explicitly stated in this Agreement, Fees are non-refundable
5.2 Billing and Payment Authorization
Payments are processed via a payment processor (currently Stripe). You authorize Chatbotly and/or the payment processor to charge your payment method on a recurring basis until cancellation. You are responsible for keeping payment information current.Chatbotly is not responsible for errors or omissions by the Payment Processor. Chatbotly reserves the right to correct any errors made by the Payment Processor, even if payment has already been requested or received.
It is the Customer's responsibility to ensure that Chatbotly has current and accurate credit card or ACH payment information. Failure to provide accurate information may lead to a suspension of access to the Services.
5.3 Failure to Pay
If a customer fails to pay any Fees when due, Chatbotly may suspend access to the Service until overdue amounts are paid. Chatbotly is authorized to attempt charging the customer's payment method multiple times if an initial charge is unsuccessful. If a customer believes they have been incorrectly billed, they must contact Chatbotly within sixty (60) days from the first billing statement showing the error to request an adjustment or credit. Upon receiving a dispute notice, Chatbotly will review and provide the customer with a written decision, including evidence supporting this decision. If it is determined that the billed amounts are due, the customer must pay these amounts within ten (10) days of receiving Chatbotly's written decision.
5.4 Cancellation and Downgrade
You may cancel via the dashboard (and may contact support for assistance). Upon cancellation, you will retain access to paid features until the end of the then-current billing period. After the billing period ends, your account will be downgraded immediately to the applicable free/limited access level (if available).
5.5 No Refunds
Fees are non-refundable except where required by applicable law.
5.6 Taxes
Fees exclude taxes. You are responsible for applicable taxes (including VAT) unless a valid exemption applies.
6. TERM AND TERMINATION
6.1 Term
This Agreement begins when you accept it and continues until terminated.
6.2 Termination for Cause
Either party may terminate this Agreement with written notice to the other party if the other party materially breaches this Agreement and such breach is not cured within thirty (30) days after receipt of such notice. Chatbotly may terminate a Customer's access to the Free Version at any time upon notice.
6.3 Effect of Termination; Data Deletion
Upon termination or account deletion, access to the Service may end and Customer Content (including chat transcripts) may be scheduled for deletion. If Customer’s account is terminated or deleted (whether by Customer or by Chatbotly), Customer may contact Chatbotly within thirty (30) days to request data recovery or export assistance, if available. After the 30-day period, Chatbotly may delete Customer Content and related account data, and such data may not be recoverable. Customer may also request deletion of chat transcripts by emailing us.
6.4 Survival
Provisions intended to survive termination survive, including ownership, restrictions, fees, disclaimers, limitation of liability, indemnity, and governing law.
7. DATA, CONTENT, AND AI PROCESSING
7.1 Definitions
“Customer Content” means content you upload, submit, link, or otherwise make available to the Service (including URLs, PDFs, text, FAQs, prompts, configurations, and knowledge base materials).
“End Users” means visitors/users interacting with your deployed chatbot (e.g., on your website).
“Outputs” means responses generated by the chatbot/AI.
7.2 Ownership of Customer Content
You retain ownership of Customer Content. Chatbotly does not claim ownership of Customer Content.
7.3 License to Provide the Service
You grant Chatbotly a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, and process Customer Content solely to:
provide and operate the Service,
generate Outputs,
provide analytics and reporting, and
maintain and improve the Service.
7.4 Operational Access; Improvement Use
Chatbotly may review chat logs and Customer Content to operate, support, and improve the Service. Access may be provided to personnel/contractors subject to confidentiality obligations (e.g., NDAs).
7.5 Subprocessors and Provider Changes
Chatbotly may use subprocessors (including hosting, analytics, communications, and AI/LLM providers) to provide the Service and may change subprocessors over time. We will publish a subprocessors list and related details in our privacy/data documentation when available.
7.6 AI/LLM Provider Processing
To provide the Service, Chatbotly transmits certain inputs (which may include prompts, messages, and relevant Customer Content) to third-party AI/LLM providers. You acknowledge such providers may process data under their own terms and policies, and Chatbotly is not responsible for third-party practices to the maximum extent permitted by law.
7.7 Customer Responsibility to End Users (Notices/Consent)
You are responsible for providing all required notices and obtaining all required consents/lawful bases from End Users and for complying with applicable privacy, consumer, and communications laws relating to your deployment of the chatbot.
7.8 Feedback
If Customer provides suggestions, ideas, or feedback about the Service (“Feedback”), Customer grants Chatbotly a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, create derivative works from, and otherwise exploit the Feedback for any purpose, without obligation to Customer.
8. AI DISCLOSURES; ACCURACY; HIGH-STAKES USE
8.1 Best Efforts; No Guarantee of Accuracy
Chatbotly is designed to generate Outputs based on Customer Content and we use reasonable, best-efforts measures (including technical safeguards and guardrails) intended to improve relevance and reduce inappropriate or off-topic Outputs. However, because Outputs are generated by AI, they may still be inaccurate, incomplete, misleading, or inappropriate, and Chatbotly does not guarantee that Outputs will always be correct or that they will always be based exclusively on Customer Content.
8.2 No Reliance
You and End Users must use independent judgment before relying on Outputs. Chatbotly is not responsible for losses arising from reliance on Outputs, including reputational or commercial losses, to the maximum extent permitted by law.
8.3 High-Stakes Use Prohibited/Restricted
You may not use the Service for prohibited or high-risk activities (including health diagnosis or legal advice). If you deploy the chatbot in contexts that could materially impact a person’s health, safety, finances, or legal rights, you must ensure appropriate human review and disclosures.
8.4 Guardrails and Misuse
Chatbotly may implement general guardrails. Chatbotly does not guarantee protection against all jailbreak attempts or misuse.
9. CONFIDENTIALITY
Each party may receive confidential information of the other. Each party will use reasonable care to protect the other’s confidential information and use it only to perform under this Agreement. Disclosures required by law are permitted.
10. SUPPORT; NO SLA
Support is provided via email (support@chatbotly.co) during Dutch working hours (approximately 10:00–18:00), with typical response times of 3–4 business days. The Service is provided on a best-efforts basis. No uptime or service level agreement is provided unless agreed in writing.
11. PUBLICITY; TRADEMARKS
Chatbotly may use Customer name/logo for marketing only with Customer’s prior written consent. Any permitted use of Chatbotly trademarks by Customer must be approved in writing and may be revoked.
12. WARRANTY DISCLAIMER
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” CHATBOTLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CHATBOTLY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply to the maximum extent allowed.
13. LIMITATION OF LIABILITY
13.1 Exclusion of Indirect Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATBOTLY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA.
13.2 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATBOTLY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
13.3 Non-Excludable Liability
Nothing in this Agreement excludes liability that cannot be excluded under applicable law (including liability for intentional misconduct or gross negligence where applicable).
14. INDEMNIFICATION
You will defend, indemnify, and hold harmless Chatbotly and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to:
Customer Content (including alleged infringement or unlawful content);
your deployment and use of the chatbot and interactions with End Users; or
your violation of this Agreement or applicable law.
15. CONTENT COMPLAINTS; NOTICE-AND-REMOVAL
Chatbotly does not proactively review all Customer Content for legality or copyright. If we receive a complaint or request to remove content, or if we otherwise believe content may violate this Agreement or applicable law, we may remove or disable access to the content and/or suspend the relevant account as appropriate.
If we suspend or disable access due to a content complaint or suspected violation, we may (but are not required to) provide Customer an opportunity to remediate. Unless immediate action is required for legal, security, or safety reasons, Chatbotly may maintain the suspension for up to thirty (30) days to allow Customer to export or recover its data or to address the issue. After this period, Chatbotly may terminate the account and delete associated Customer Content.
To submit complaints, contact info@chatbotly.co.
16. CHANGES TO THIS AGREEMENT
We may update this Agreement by providing notice (email and/or in-app). For material changes, we will use reasonable efforts to provide advance notice (typically at least 30 days). Continued use after the effective date constitutes acceptance.
17. GENERAL TERMS
17.1 Assignment
Customer may not assign this Agreement without Chatbotly’s prior written consent. Chatbotly may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of substantially all assets.
17.2 Relationship of the Parties
The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.
17.3 Severability
Should any provision of this Agreement be found unlawful or unenforceable by a court, it will be modified to the minimum extent necessary to make it lawful or enforceable, while the remaining provisions continue in full effect. This clause ensures the Agreement remains operational even if parts of it are modified or removed.
17.4 Notices
Notices to Customer may be sent to the email associated with the account or through the Service. Notices to Chatbotly must be sent to info@chatbotly.co unless another address is specified.
17.5 Force Majeure
Chatbotly is not liable for any failure or delay in performing its obligations under this Agreement to the extent caused by events beyond its reasonable control, including failures of third-party hosting or service providers, acts of God, labor disputes, war, terrorism, civil disturbances, government actions, or internet/service outages.
17.6 Governing Law; Venue
This Agreement is governed by the laws of the Kingdom of the Netherlands. The parties submit to the exclusive jurisdiction of the District Court of Amsterdam (Rechtbank Amsterdam) for disputes arising out of or relating to this Agreement.
17.7 Entire Agreement
This Agreement is the entire agreement between Customer and Chatbotly regarding the Service and supersedes all prior or contemporaneous understandings.